How can we help?

No, not to see scores. As soon as the extension is installed, every account you come across carries a free pattern score, calculated without AI from public activity. That works signed out, on every page, with nothing to set up.

An account is what lets you ask for a full check: the AI read of a specific person you are about to deal with, and the deep dive behind it. That is where your plan and allowance live. Appeals and data requests need no account either.

Yes. Badges work on new and old Reddit.

Four tiers, scored 0 to 100: Trusted, Neutral, Caution, and High Risk. Hover a badge for the verdict, the signals behind it, and what to do about it.

On the Free plan you get the full verdict for each of your 7 checks. After those, and for accounts other people have already checked, the badge shows the trust tier only. The score, signals and advice on every account come with Scout and above.

The free pattern score appears by itself next to accounts you come across. No AI is involved: it counts things about public activity, including how old the account is, how regular its posting rhythm is, how widely it ranges across subreddits, how often it repeats the same text, how much of its content was removed, and how often it uses language associated with scam offers. It needs no account and costs nothing.

A full check is the AI read, and it happens only when you click Vet. It weighs what the account actually says, not just how it behaves, and it comes with the written verdict, the signals and the advice. It is the one to spend on a person you are about to trade with or take advice from.

The free score is the cruder of the two. It can count repetition but cannot tell a scam template from a moderator's standard reply. Read it as a reason to look closer, not as a conclusion.

A pattern score is kept for fifteen days and then recalculated from public activity the next time anyone looks. Scores are shared, so an account someone else has already come across is shown to you instantly with nothing to recalculate. Running a full check on an account also refreshes its free score for everybody.

Some accounts are too new, too quiet, or too private to judge. Vetall says so rather than inventing a score. The same applies to deleted and suspended accounts, and to anyone who has asked not to be assessed.

Yes, on the Analyst plan. Tell Vetall your concern, for example buying tickets, hiring, or dating, and the rubric re-weights around it.

A full read of an account's public history, costing 3 checks because it runs a deeper and more expensive analysis.

Reports are saved and re-reading one is free. A fresh run adds a version, and the latest 10 per account are kept, so you can compare how an account or your own weighting changed over time.

A check is spent only when Vetall reads a profile from scratch. A normal check costs 1, and a deep dive costs 3.

Cached badges are free and never spend a check, on every plan including Free. Browsing a busy thread full of accounts other people have already vetted costs you nothing.

Free pattern scores are unlimited on every plan, including no plan at all. Checks are the AI reads on top of that.

Free gives 7 checks, once, not per month, and they show the score a check produces rather than the written verdict. Scout gives 150 a month with the full written verdict, and Analyst gives 500 a month plus deep dives.

Your monthly allowance resets with your billing date, not on the first of the month.

Every AI check costs us real money, and an unconfirmed address made it possible to take the free allowance again and again. Confirming yours once unlocks checks for good. Free pattern scores work either way, so nothing disappears while you wait for the link.

No. Each billing period starts fresh, and anything unused at the end of it does not carry forward. Changing plan mid-period does not reset the counter either: checks already spent stay spent, and an upgrade simply raises the ceiling for the rest of the period.

Fresh checks stop until your allowance resets or you move up a plan. Everything free keeps working: pattern scores still appear next to every account, and badges other people have already vetted still show their tier.

If a check fails on our side, it is returned to your allowance. You are never charged for something Vetall did not deliver.

Upgrades apply immediately and are prorated: you pay only the difference for the rest of the period, and you see the exact amount before you confirm.

Downgrades take effect at the end of the period you have already paid for, so you keep what you bought until then. You can undo a scheduled downgrade any time before it lands.

On the billing page, two ways. Keep your plan until the period ends and then move to Free, or end it now and have the unused part refunded.

Either way you keep seeing badges at the Free level afterwards. If you change your mind before the period ends, you can resume and nothing is lost.

Yes, inside 14 days. Cancel in that time and you get your money back, less only the checks you have used. If you used none, you get all of it.

A yearly plan gets a fresh 14 days every time it renews, so a renewal you forgot about can always be undone. A monthly plan gets the 14 days when you first subscribe.

After the 14 days you can still cancel any time, and you keep everything you paid for until the period ends. There is no cash refund at that point, which is what lets us offer two months free on the yearly plans.

Nothing is lost straight away. Stripe retries the card over the following weeks, and in the meantime you keep whatever is left of the allowance you already paid for.

Update your card from the billing page and the plan carries on as before. If you would rather stop, you can cancel from the same page and nothing further is charged.

On the billing page, under invoices. Every charge has a receipt you can view or download as a PDF, and you can update your payment method from the same place.

Yes, from your profile. Settle your billing first: cancel any paid plan, and let any refund on its way reach your card. That way nothing keeps charging a card once the account it belonged to is gone.

Both take a minute and need no Vetall account. Contest a verdict to have it re-read, or use the data options to have everything deleted or to object to being assessed.

The Privacy Policy sets out the full picture.

The verdict and the distilled signals behind it, not the raw posts. Comment text used for an assessment is discarded once the assessment is made.

Their record is deleted and the account stops being assessable, so a badge cannot simply reappear a moment later. Anyone browsing sees nothing for that account rather than a stale verdict.

• Open the toolbar popup and check you are signed in.
• Reload the Reddit tab. The extension only attaches to pages opened after it was installed or updated.
• Check the extension is enabled in your browser's extensions page.
• If you are out of fresh checks, accounts nobody has vetted yet will have no badge until your allowance resets.

Browser settings that clear site data on close, or a strict privacy extension, will drop the sign-in with it. Allowing site data for Vetall usually settles it. If it keeps happening, tell us and include your browser and version.

Give it a minute and reload the billing page: payment confirmation arrives from Stripe a moment after checkout, and the billing page settles the plan when you open it.

If it still looks wrong after a few minutes, write to support and we will sort it out.